Refund and Returns Policy - Mega Boat Engines

Refund policy

Mega Boat Engines LLC is committed to ensuring product satisfaction and support. This policy outlines the terms for returns, exchanges, damages, and warranties. By purchasing from Mega Boat Engines LLC, customers agree to the conditions below.

1. Return Eligibility

Customers may request a return for eligible products within 14 days of the delivery date, as verified by the shipping carrier. All returns must meet the following conditions:

The item must be in new, unused, and uninstalled condition
All original packaging, manuals, accessories, and components must be included
External and internal packaging must be intact and free of excessive damage beyond standard shipping wear
A valid proof of purchase (receipt or packing slip) must be provided

The return must be pre-approved by Mega Boat Engines LLC either in writing or through your customer account.
Returns that arrive without authorization, without identifying information (e.g., order number or customer name), or without the ability for us to confirm intent will be denied and held at the sender’s expense.

Restocking Fee and Shipping Costs:
If a product is returned without cause (for example, due to buyer’s remorse, change of mind, or other non-defective reasons), a 10% restocking fee will be deducted from the refund.
Additionally, the customer is responsible for all shipping costs associated with the order, including both the original shipping and return shipping fees.

2. Outboard Motor Return Policy

2.1 Return Eligibility

Returns may be approved under the following conditions:

The motor is unused, uninstalled, and not titled
The product is in its original packaging — the outer box may be opened, but internal and external packaging must be undamaged beyond typical handling or transit wear
All documentation and components are included
A return request is submitted within 7 days of delivery
The return is pre-approved in writing or through your account by Mega Boat Engines LLC
2.2 Return Coordination & Associated Deductions

Mega Boat Engines LLC will arrange all return shipping logistics for approved outboard returns. However, the customer is responsible for all associated non-refundable costs, which may include:

Return freight
Manufacturer processing or registration cancellation fees

Units returned with signs of use, installation, or tampering will be refused. Improper packaging or freight damage due to customer error may void refund eligibility.
If a return is made without cause, the 10% restocking fee and all related shipping costs will apply.

3. Warranty and Mechanical Issues

Product malfunctions or performance issues are not valid grounds for return. These fall under the manufacturer’s warranty, which varies by brand.

3.1 Manufacturer Warranty Support

Outboard motors are typically covered under a 5-year limited warranty
Electronics and accessories are generally covered for 2 years
Terms vary by brand and promotional period

Customers are encouraged to contact info@megaboatengines.com for troubleshooting. If issues persist, Mega Boat Engines LLC will refer the customer to a local authorized service dealer for brand-specific support (e.g., Suzuki, Honda).

4. Exchange Policy

Customers may request exchanges for eligible products under the following conditions:

Exchange will only be processed after the original item is returned, inspected, and approved
Customers are responsible for return shipping costs, unless the exchange is due to an error on our part
Product availability at the time of the exchange is not guaranteed

To expedite the process, customers may place a new order and return the original item separately for refund.

5. Return Process

5.1 Initiate a Return

Submit a return request via your account or email info@megaboatengines.com with the following:

Order number
Reason for return
Request for refund or exchange
Indicate whether you need a return label (cost will be deducted if applicable)

5.2 Shipping Requirements

All items must be returned in their original condition with complete documentation
Shipping labels must be affixed to the outer carton — do not apply labels to product packaging
Improper packaging or labeling may result in a denied return

Ship all approved returns to:
Mega Boat Engines LLC Attn: Returns
541 Birch St San Francisco, CA 94102, USA, +1 320 322 1581

6. Damaged Shipments

Customers must inspect all shipments immediately upon delivery and report any damage to info@megaboatengines.com within three (3) calendar days of receipt.

6.1 Freight & Outboard Motor Deliveries

The buyer is responsible for inspecting the product and packaging for visible damage before signing the delivery receipt
Any damage must be documented and noted with the carrier at the time of delivery
Delivery must still be accepted, even if damage is present — do not refuse shipment
If the delivered item is an outboard motor, all packaging must be examined, and any damage must be recorded prior to signing
Failure to document damage on the delivery receipt may impact the ability to file a successful freight claim
6.2 Packaging Requirements for Claims

To proceed with a damage claim, the customer must retain all original packaging, including:

Outer cartons
Internal Styrofoam supports
Bubble wrap
Cardboard inserts

BoatMaxOnline will file a damage claim with the shipping carrier upon timely notification and will work with the customer to determine a reasonable resolution. This may include replacement parts, a partial credit, or other corrective action at our discretion.

BoatMaxOnline is not liable for damage or loss beyond its direct control, and freight damage does not constitute grounds for canceling or refusing shipments.

7. Non-Returnable Items

The following items are not eligible for return:

Outboard motors, unless expressly approved under Section 2
Custom, personalized, or modified products
Special orders or items not regularly stocked
Items used, damaged, or altered after delivery

8. Refunds

Refunds for approved returns will be processed within 3 business days after inspection. Refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution.

If 15 business days have passed since return approval and no refund has been received, please contact info@megaboatengines.com.